Legal Warning

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1. General Terms and Conditions of Use of the Websites:

The website is available to all users ("User" or "You") and its use is subject to these general terms and conditions ("T&C"). When you register for a service through the website, or use this site for any other purpose, you accept the terms and conditions of use of this website.

Educa Borras, S.A.U., with registered address Polígono Can Casablancas, c/ Osona, 1, 08192, Sant Quirze del Vallès, Barcelona, Spanish Tax ID Number: A08937435, duly entered in the Commercial Register of Barcelona, VOLUME: 6,076, in BOOK: 5,368, SECTION: 2ª, SHEET: 41, PAGE: 71,137, ENTRY: 1ª, is the owner of the following websites:

The Educa Borras S.A.U. websites aim to provide information to Internet users about the company and its products.

The User states that he or she is above legal age, can be legally bound by this agreement and use these websites in accordance with these T&C, which he or she acknowledges and understands in their entirety.

Under no circumstances shall underage minors purchase or register for services without authorization from their parents or their legal guardian through the website or any other web page that belongs to the Company. The User states that all the information he or she provides to access these websites, before and during its use, is true, complete and accurate, and he or she agrees to keep this information updated at all times.

These websites are solely and exclusively for personal use by the User. Their modification, reproduction, duplication, copy, distribution, sale, resale or any other form of exploitation for commercial or any equivalent purposes is strictly prohibited.

The User agrees not to use these websites for illegal or prohibited purposes. The User specifically agrees the products he or she purchases through these websites shall be for personal use only or for use by people who are legally authorized to use them.

2. Industrial and Intellectual Property

The User acknowledges and accepts that all contents shown on the websites, specifically designs, texts, images, logos, icons, buttons, software, brand names, trademarks, or any other sign that could be used for industrial and/or commercial purposes, are subject to industrial and intellectual property rights. These rights belong exclusively to EDUCA BORRAS S.A.U.

Based on everything indicated above, the User therefore agrees not to reproduce, copy, distribute, make available or carry out any other form of public communication, transform or modify this content, maintaining EDUCA BORRAS S.A.U free of any complaint that derives from not fulfilling these obligations.

Under no circumstances shall access to these websites imply any kind of waiver, transmission, license, or total or partial cession of such rights unless expressed otherwise.

The general Terms and Conditions of Use of these websites do not give Users any additional right to the use, exploitation, modification, reproduction, distribution or public communication of these websites and/or its contents for any other use than what has been stipulated here. Any other use or exploitation of any of these rights shall be subject to prior, expressed authorization specifically granted for this purpose by EDUCA BORRAS S.A.U.

The contents, texts, photographs, designs, logos, images, computer programs, source code, and, in general, any intellectual creation found on this site, as well as the entire site together as an artistic, multimedia piece, are protected under copyright laws related to intellectual property. The company EDUCA BORRAS S.A.U. is the owner of all graphic design elements that comprise the website including menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content on the website. EDUCA BORRAS is therefore authorized to use these elements on its website. The content available on the Company websites may not be reproduced, either partially or entirely, transferred or registered by any data recovery system, in any form or using any medium, unless the party has prior authorization in writing from the aforementioned Entity.

It is strictly prohibited to suppress, ignore or manipulate the copyrighted material, any technical devices used for protection or any data mechanisms that may contain this content. The User of this website agrees to respect the aforementioned rights and avoid any kind of action that could jeopardize them, reserving EDUCA BORRAS S.A.U. the right in any case to carry out as many measures or legal actions deemed necessary to defend its legitimate intellectual and industrial property rights.

EDUCA BORRAS S.A.U. reserves the right to carry out legal action via a court of law or a civil suit due to violation of Industrial or Intellectual Property laws if a user of its web pages or a third party uses distinctive signs or content which are owned by EDUCA BORRAS S.A.U.

3. Hyperlinks

The User is obliged not to reproduce, even through a hyperlink to content or websites that belong to the Company EDUCA BORRAS S.A.U., any of its contents unless it has received expressed authorization in writing to do so from the Company.

EDUCA BORRAS S.A.U. grants the User a limited, revocable, non-exclusive right to create links to the web pages for private, non-commercial use. The websites that include a link to our website:
(i) may not imply that EDUCA BORRAS S.A.U. recommends the website or its products or services;
(ii) may not falsify its relationship with EDUCA BORRAS S.A.U. nor affirm that EDUCA BORRAS S.A.U. has authorized this link, nor include trademarks, brand names, commercial names, logos or other distinctive signs that belong to EDUCA BORRAS S.A.U.;
(iii) may not include contents that could be considered in poor taste, obscene, offensive, controversial, or ones that incite violence or discrimination due to gender, race or religion, contrary to public order or promote illicit activities;
(iv) may not link to any other page on the website different from the main page;
(v) may link using the actual address of the website, without allowing the website that is performing the link to reproduce this website as part of its own website inside one of its "frames" or create a "browser" on any of the pages belonging to the website. EDUCA BORRAS S.A.U. may request the elimination of any link at any time to the website and the User shall proceed to eliminate it immediately. EDUCA BORRAS S.A.U. cannot control the information, contents, products or services provided by other websites that have established links to the website. Consequently, EDUCA BORRAS S.A.U. does not assume any responsibility whatsoever for any aspect related to these websites.

4. Security Policy

Why use SSL: When you walk into a store, you know who you are interacting with. You see the products, brands and the store's employees. You also know that if you have any problem with your purchase, you can walk over to the owner or the manager of the store. However, the Internet is a different story. Website visitors generally do not have a tangible way of knowing who is managing the website (it is a virtual store). When a customer visits a website and plans to make an online purchase, he or she needs to know who they are actually paying. They want to have proof of the identity of the owner of the website. Most importantly, they want to know that other Internet users cannot intercept personal information they send. This is where SSL digital certificates become important.

SSL (Secure Socket Layer) is a protocol developed by Netscape that permits secure communication between a web browser and a server on the global network. With this system, the web browser can authenticate the server. The SSL protocol requires the server to have a digital certificate installed in order to create a SSL connection. If a server has the SSL system and the SSL certificate by Thawte, the customer can feel sure that he or she is connecting to a secure website that guarantees the following: 

- Authentication: The website is truly owned by the company that installed the certificate. 
- Message Security: By using the original "session key", the SSL system encrypts all the information exchanged between the server and the customers such as credit card numbers and other personal data. This guarantees that personal information may not be deciphered if unauthorized people intercept it. 
- Message Integrity: The information cannot be intercepted and broken apart through the Internet. Customers benefit from this by reviewing the certificate. They can verify whether the website they have entered is the correct one. They also have the guarantee that third parties on the Internet cannot intercept their personal data or their credit card numbers 

How to identify a site with SSL: A notification message will display on your screen. However, if the website has a valid, digital certificate, the user will receive information about it that comes from a Certificate Authority (like Thawte). Because of this, any information provided to this website will be encrypted. By reviewing the certificate, the customer may verify the website is valid and find out who it belongs to. 

The role of Thawte: Thawte grants server certificates to organizations and individuals all over the world. The role of Thawte primarily is verifying the company that requests a certificate is actually what it says it is and that it has received authorization for the certificate. Thawte also proves the company is the actual owner of the domain in question. Thawte certificates operate between each other without any problems using the latest software published by Microsoft and other manufacturers. You can therefore be sure that purchasing the Thawte Server Certificate will provide the confidence needed to make online transactions on the website. 

5. Limitation of Liability

EDUCA BORRAS S.A.U., offers this website "as is" and spends as much time as possible keeping it updated and functioning correctly.

EDUCA BORRAS S.A.U., publishes varied information on its websites about its products and services.

The limitation of liability for EDUCA BORRAS S.A.U. shall be in accordance with applicable laws at all times.

6. Privacy Policy

The Privacy Policy describes how EDUCA BORRAS S.A.U. uses the information it collects online through its websites. EDUCA BORRAS S.A.U. recommends having the User review the "Privacy Policy" periodically since it may have been amended or changed.

EDUCA BORRAS S.A.U. collects the necessary data provided by the User through its websites when he or she purchases a personalized puzzle or when he or she registers through the Puzzle Passion website. This data is stored in a file managed by EDUCA BORRAS S.A.U., with registered address c/ Osona, 1, 08192, Sant Quirze del Vallès, Barcelona, Spain.

EDUCA BORRAS S.A.U. uses the information to manage the commercial relationship with its customers, respond to their requests, tailor promotions, inform customers about its products and send them special offers on different EDUCA BORRAS S.A.U. products.

This data shall be processed with maximum privacy, confidentiality and security according to current legislation. The User also gives EDUCA BORRAS S.A.U. authorization to share his or her personal data with companies within the same business group, solely for commercial purposes, to receive communication on promotions and information related to our products.

The User may exercise his or her rights of access, rectification, cancellation and opposition by contacting the main headquarters situated on c/ Osona, 1, 08192, St Quirze del Vallès, Barcelona, Spain.

This communication from the User should contain:
First name and last name of the individual as well as a photocopy of their national identity card or passport.
Petition that specifies the request
Address for notification purposes as well as the date and signature of the requestor.

If the petition does not meet all the established requirements, EDUCA BORRAS S.A.U. will ask the requestor to rectify them.

EDUCA BORRAS S.A.U. is committed to carrying out the ARCO rights of the User within a period of ten (10) days after receipt of the communication from the User exercising these rights. Additionally, EDUCA BORRAS S.A.U. agrees to respond to the request from the User, regardless of what personal data it has on file.

The EDUCA BORRAS S.A.U. websites do not request or compile personal information from minors under 14 years old without verified authorization from their parents or legal guardians. If an EDUCA BORRAS S.A.U. employee finds out that a minor under 14 years old has violated these measures in place and provided their personal data online, he or she will adopt all reasonable measures to eliminate this information from its databases and ensure this information cannot be used for any purpose.


8. User specifics terms for missing piece service

The following terms and conditions are applicable to the Educa Borras SAU missing piece service:

Requests for missing pieces may only be submitted using the appropriate form in the customer service section on

To request a missing piece you must complete the registration form, specify the coordinates for the pieces and identify the puzzle using the registration number.

This number consists of 11 digits which appear on one of the sides of the box with the following format: _ _ _ _ _ / _ _ _ _ _ _ This registration number consists of two parts. The first five numbers are the puzzle's product reference number and the second six numbers indicate the puzzle's edition. This number is mandatory to replace missing pieces.

Once your request has been received correctly you'll receive an email with a reference number so you can check the status of your request on the customer service section of our website

The confirmation email will include the approximate delivery date.

Requests for missing pieces are processed by order of receipt.

The missing piece service is available for the following puzzles:

Editions of puzzles of 500 or more pieces manufactured up until 31/12/16 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.

Editions of puzzles of 3,000 or more pieces manufactured after 1/1/17 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.

There is a limited number of replacement pieces for each puzzle included in the missing pieces service in each of its editions. Once stocks have finished it will not be possible to replace any missing pieces.

Missing pieces will be sent by ordinary mail. Educa Borras SAU shall not be held responsible for any losses, delays or mistakes caused by the mail service of each country, or any incorrect or incomplete addresses or any other reasons which may affect the normal operation of this service.

The missing piece service is free and available worldwide.